Lutron Curtain Issue and Customer Experience
Project Overview:
- Location: Anmore
- System: Lutron Curtains
- Issue: Three Lutron curtains not functioning properly; red light flashing during operation.
Steps Taken:
- Initial Troubleshooting:
- Diagnosis: Attempted to resolve the issue by following the manufacturer’s documentation, including factory reset and re-setting limits, but the problem persisted.
- Customer Support:
- Warranty Check: Contacted Lutron customer service and confirmed that the curtains were still under warranty.
- Action Taken: Sent photos of the order sticker from the back of the curtains to the manufacturer.
- Resolution: The manufacturer promptly sent replacement curtains.
- Customer Reaction:
- Impression: The customer was highly impressed by the responsive and effective after-sales service.
- Decision: Inspired by the positive experience, the customer decided to replace the remaining manual curtains with Lutron’s electric curtains.
About Anmore:
- Location: Anmore is a picturesque area located on the eastern shore of Indian Arm, about 20 kilometers from Vancouver.
- Features: Known for its stunning natural beauty, Anmore is often compared to “Vancouver’s Hamptons” due to its scenic surroundings and upscale appeal.
- Lifestyle: The area offers a tranquil and idyllic lifestyle, making it a desirable place for relaxation and recreation.
Conclusion:
The swift and effective resolution of the Lutron curtain issue, combined with the impressive customer service, led to a successful outcome and enhanced customer satisfaction. The scenic and upscale nature of Anmore adds to the overall appeal of the project.
